Here are a few signs that your network management may be too much to handle on your own:
Network availability is an essential aspect of maintaining business productivity and continuity and businesses face many challenges when it comes to maintaining a network and keeping downtime to a minimum. There are numerous things that can affect your network’s performance; device management, hardware updates, system patches, configurations or issues that result from human error. What are the signs that managing your network might be more than you or your staff can handle?
Downtimes are Common and Your Service Levels Have Not Improved
You might not have the time or skillset available to make the necessary improvements and if your resources are focused on the immediate issues in front of them, improvement is out of the question. Frequent downtimes can quickly erode confidence in the IT department’s ability to manage the infrastructure.
Network Management Costs are on the Rise
If you find yourself constantly calling in experts to address network issues, you might not have the skills required to implement high-level solutions to solve the bigger issue. Calling in service providers to solve emergency issues is more costly than it should be.
Your Internal Customers are Utilizing Outside Providers
Department heads outsource directly from a provider without involving the IT department. They believe the service they receive is more responsive and suits their immediate requirements better than depending on their own IT resources.
You Lack the Required Management Tools
Special skills are required for the selection, configuration, management, and use of network management tools require specialist skills. Poor use of these tools can result in a lack of diagnostic support information, and incorrect or misleading information, which defeats the purpose of having them. Management tools are also expensive to have in-house if you don’t have a large number of assets.
You’re Not Using All Your Technology to its Full Potential.
Your IT division is just too small to properly run and manage all your advanced technologies, so the return on those investments remains unrealized. The vendors from which you’ve bought the technologies can’t help either because their contracts don’t include operational management.
Your Users Have a Better Experience at Home Than at Work.
Today’s employees, particularly the more technical generations, are more savvy and connected at home than ever before. As a result, they’re more demanding and have a low tolerance for poor services or underperforming technology.
If you are experiencing any (or all) of these symptoms, this could be the evidence that confirms you would benefit from help. Working with a managed services provider (MSP) does not mean you lose control of your network, but rather you gain reliability, control and better performance. MSPs bring best practices to network management, have mastery of the tools used to guarantee high availability and resources trained with the skills required to ensure you receive the best support.
Interested in learning how Skyen can provide cost effective network management? Contact us to discuss a free network assessment and evaluation.